Accepting new participants this week
From your first call to our first shift, in days — not months.
Here is exactly what happens between the first call and the first shift — including the parts that take time, and why they take it.
Six steps, and no surprises in them.
You call, and a person answers
Not a menu, not a form. Tell us what is happening — all of it. What the diagnosis is, what the nights are like, what the last provider could not do, and what you are afraid of. Nothing you say on this call is too much detail.
We tell you, honestly, whether we are the right provider
Where there are high-intensity clinical needs, a registered nurse reviews the clinical information before anyone commits to anything. If the support sits outside the eleven registration groups we hold, we say so on that first call — not after a week of silence.
We read the plan with you
A provider can be willing, registered and available and still be unable to help, because the plan does not fund the support. Bring the NDIS plan to the call and we will read it with you: which budget the support comes from, and whether the funding is actually there.
A registered nurse sets the support up
For high-intensity supports, an RN maps the participant's needs against the protocols written by their treating clinicians, and writes the support plan the workers will follow — including the emergency plan.
Your team is trained against your plan
This is the step that takes time, and it is the step nobody should skip. High-intensity workers are trained against the participant's own plan — their tube, their bowel program, their emergency response — before their first shift. Not on high-intensity care in general. On this person.
The first shift, and the ones after it
The same small team, so the participant is not re-explaining themselves every week. Nurse supervision from day one. If something is not working, we would rather hear it early than politely.
What takes time, and why.
A support worker cannot be sent to a tracheostomy, a PEG tube or a prescribed bowel program on the strength of a general induction. Under NDIS Practice Standards Module 1, the worker has to be trained and assessed against the participant's own plan, and a registered nurse has to be behind them. That takes days of real work: reading the clinical protocols, writing the support and emergency plans, training the workers, checking they can do it.
Any provider who tells you they can start a high-intensity support tomorrow is telling you one of two things: they are not doing the training, or they are not registered to be doing the support at all. We would rather give you a date we can keep.
If you are switching from another provider, tell us on the first call. Nobody should have a gap in a bowel program or a feeding regime because of paperwork — the changeover gets planned, not survived.
Guide: how to change NDIS providers
Start with one call.
Registered NDIS provider in Sydney. If we are not the right provider for you, we will say so — and, where we can, tell you who to ask next.