The seven supports almost nobody else will take.
Tracheostomy. PEG feeding. Complex bowel care. Severe dysphagia. Catheter care. Complex wounds. Subcutaneous injections. These are the seven high-intensity supports under NDIS Practice Standards Module 1 — and PowerCare is registered and audited to deliver all seven.
Module 1 is a registration, not a preference.
When a provider tells you a tracheostomy or a PEG tube is "too complex", what they usually mean is that they are not permitted to do it.
High-intensity daily personal activities sit inside NDIS registration group 104 (Assist Personal Activities — High), and they are audited against the NDIS Practice Standards, Module 1: High Intensity Daily Personal Activities. A provider who does not hold Module 1 is not allowed to deliver them, no matter how willing their staff are. Holding it means passing an audit against a separate set of standards — on top of the Core standards every provider must meet — covering how the support is planned, who is trained to deliver it, and what clinical supervision sits behind them.
That is why so many providers say no. It is also why the list of providers who say yes is short. PowerCare holds Module 1. If a support on this page is in the participant's plan, it is a support we are built for — not an exception we make.
PowerCare also holds Module 2A — Implementing Behaviour Support Plans, so a participant with both complex clinical needs and a behaviour support plan can be supported by one team. We implement behaviour support plans; we do not write them.
Everything Module 1 covers, and we deliver.
Module 1 covers exactly seven supports. Not six of them, not "most cases". All seven.
Tracheostomy Support
PowerCare supports NDIS participants who have a tracheostomy, including suctioning, stoma and tube care, and emergency response.
Read more02 / 07PEG & Tube Feeding Support
PowerCare supports NDIS participants who are fed through a PEG, PEJ or NG tube — enteral feeding and management.
Read more03 / 07Complex Bowel Care
PowerCare delivers complex bowel care for NDIS participants, including bowel programs, stoma care and continence support.
Read more04 / 07Severe Dysphagia Support
PowerCare supports NDIS participants with severe dysphagia (swallowing difficulty), including mealtime assistance against a speech pathologist's mealtime management plan.
Read more05 / 07Urinary Catheter Support
PowerCare supports NDIS participants with urinary catheters — indwelling, suprapubic and intermittent catheterisation.
Read more06 / 07Complex Wound Care
PowerCare delivers complex wound management for NDIS participants, including pressure injuries, surgical and chronic wounds.
Read more07 / 07Subcutaneous Injections
PowerCare delivers subcutaneous injections for NDIS participants as a high-intensity support, following the prescribed regime.
Read moreFrom your first call to our first shift, in days — not months.
High-intensity supports need workers trained against your plan before a first shift — that part cannot be skipped, and a provider who promises to skip it is telling you something about how they work. What you will get from us on the first call is an honest date, and a registered nurse reviewing the clinical information behind it.
How starting actually works
If you have been told no, call us.
Tell us what the clinical needs actually are. A registered nurse reviews it, and we tell you honestly whether we can deliver it — including if the answer is no. Registered NDIS provider in Sydney.